Care from anywhere

Get non-urgent care on your phone, computer or tablet

Do you have a time sensitive medical need, or can’t make it make it to your doctor’s office?

With telehealth – or telemedicine – you can get virtual care by phone, video or mobile app, anywhere you are, including after hours or on the weekend.

Many services are covered, including:

• Routine care
• Sick visits
• Urgent care (walk-in clinics)
• Prescription refills
• Behavioral health services (individual and group sessions)

If you need emergency care, call 911 or go to the nearest emergency room immediately.
 

How to use your telehealth benefit: 

Check with your doctor to see if they offer telehealth services. Starting in 2023 with the new Aetna Medicare Advantage PPO plan, you may not have to pay anything out of pocket for a telehealth appointment. Refer to the costs in your Evidence of Coverage for more information. 

Remember, not all provider services are available through telehealth and certain services may require a referral or prior authorization (pre-approval). You can view and download a list of potentially covered services here.